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4. Step 2 - Creating a Continuous Improvement Culture

Creating a Continuous Improvement Culture

The Step 2 focuses on the creation of a culture in which all employees are involved in the improvement process. Kaizen focused on improvements at the workplace of and organization. In Japanese this workplace is called the Gemba.

The Kaizen philosophy is based on contiguous process of small improvement steps rather than large break though improvement as is done in programmes such as six sigma. Every week number of small improvement should be visible to create a constant feeling of success. The idea behind this is that by realizing a large number of small improvement actually a big improvement been made, it is also much easier for staff to adapt to stalk changed rather than cope with one major change.

To support the realization for continuous improvement culture it is important to involve as many persons a possible to ensure the entire team will be part of this culture. Communication about the daily performance is very important to get all individual aligned and involved, this is achieved by putting place visual management boards with the results of the process. Short daily stand-up meeting will be organize with all involved to discuss the daily output , the issues of the moment and agreement on the action that need to be taken, the approach for continuous improvement project is that PDCA circle. PDCA stands for plan-do-check–act.

The 5s programme and the visual management boards will result overview of the workplace and insight in the process an additional approach to create overview and insight is WIP-control (control for work in process) the intention is to reduce the number of orders that people are working on at a certain moment. The philosophy of this is that a person can only work at one order at the same time why then having a pile of orders at the production floor or desk that ate waiting for processing anyway? It will take a lot of space and will not support overview. It will also increase the average lead anytime of an order. A simple formula to describe the relation between the amount of wipe and lead time is called Little’s Law.

Other Topics

What is Six Sigma?
Why does Lean Six Sigma Go Hand in Hand?
Step 1 - Setting the House in Order for Lean Six Sigma Transformation
Step 2 - Creating a Continuous Improvement Culture
Step 3 - Creating Predictable Processes
Step 4 - Six Sigma Implementation - Statistical Process Control
Step 5 - Design for Six Sigma (DfSS)
Short Interval Management
What is DMAIC?
What is Kaizen?