ITIL® 4 Foundation Certification

ITIL® is the most widely accepted approach to IT service management in the world. ITIL® is a best practice framework that has been drawn from both the public and private sectors & describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

About ITIL® Qualification and Examination

ITIL® Foundation Qualification
The ITIL® 4 Foundation Certificate in IT service Management is targeted at Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.

IT professionals who are working within an organization that practices ITIL® and who need to be informed about – and contribute to – service improvement.

The purpose of the ITIL® Foundation Certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management.

ITIL® 4 Foundation Examination

• Closed Book Exam
• Multiple Choice – 40 Questions
• 60 Minutes
• 65% needed to Pass ( 26 out of 40 )

Syllabus of ITIL® 4 Foundation

• Understand the key concepts of service management
• Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
• Understand the Four Dimensions of Service Management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect
• Know the purpose and key terms of 15 ITIL practices
• Understand 7 ITIL practices